This Shipping Policy explains how Luvaradresses manages order delivery, shipping timelines, and related responsibilities for dresses purchased through our website.
Our services are designed for customers in the UK, and this policy aims to set clear expectations while keeping the process simple and transparent. If you have questions related to shipping, you can reach us at contact@luvaradresses.com.
Order Processing
Once an order is placed on our website, it goes through a validation and preparation stage before dispatch. Orders are processed after confirmation and are prepared for shipment within a reasonable timeframe based on item availability and delivery location. Customers will receive confirmation once the order is prepared for dispatch.
Delivery Timeframes
Once you place your order with us, we take 24 business hours to ship your order after internal processing. Post-shipping, standard deliveries take 3-4 business days. Estimated delivery timelines may vary depending on location, courier availability, and external factors beyond our control.
While we aim to dispatch orders promptly, delivery delays may occasionally occur due to weather conditions, public holidays, or logistical constraints. Delivery timelines shared are estimates and not promises.
Cash on Delivery Process
All orders are fulfilled using Cash on Delivery. Customers are expected to complete payment at the time the order is delivered to the provided address. Failure to complete payment at delivery may result in order cancellation or restricted future access to services.
Shipping Charges
We take responsibility for standard shipping fees for successful deliveries. However, shipping responsibilities may differ in return-related situations, as outlined in our Return and Refund Policy. We offer Free Standard Shipping on all orders within the UK. The price shown at checkout is the final price you pay at delivery. There are no additional handling fees or COD surcharges.
Failed or Delayed Deliveries
If delivery attempts fail due to incorrect address details, unavailability of the recipient, or refusal to accept the order, additional delivery attempts may be limited. In such cases, the order may be returned to us, and further action will depend on the specific circumstances. Customers are responsible for providing accurate shipping details to avoid delivery issues.
Damaged or Incorrect Items During Delivery
If an item arrives damaged or differs from what was ordered, customers should notify us promptly with relevant details. Such cases are handled in alignment with our Return and Refund Policy, including review and resolution steps.
Return-Related Shipping
For approved returns caused by incorrect or damaged items delivered, we handle return shipping arrangements. If the return is due to reasons such as size preference or change of mind, return shipping responsibilities rest with the customer, as explained in our return policy.
Data Handling and Legal Compliance
Shipping-related information such as name, contact details, and delivery address is used only to fulfil orders and communicate delivery updates. All handling of such information follows the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Data is shared only with logistics partners involved in order fulfilment.
User Responsibilities
Customers are expected to provide accurate delivery information and remain available to receive orders. Any errors or omissions may result in delivery delays or failed attempts.
Policy Updates
This Shipping Policy may be updated to reflect operational changes or regulatory adjustments. Continued use of the website indicates acceptance of the revised terms.
Contact Information
For shipping-related questions or support, please contact: Email: contact@luvaradresses.com