This Return and Refund Policy explain how Luvaradresses handles return requests and refund-related outcomes for dresses purchased through our website.
Our platform serves customers in the UK, and we aim to keep this process transparent, practical, and easy to understand. For any questions about this policy, you can contact us at contact@luvaradresses.com
Eligibility for Returns
Returned items must meet specific conditions to be accepted. Dresses should be unused, unaltered, and returned in the same condition in which they were received. Original tags, packaging, and included accessories must remain intact.
Requests submitted outside the stated return window, or items showing signs of wear, alteration, or damage not caused during delivery, may not qualify for return review.
Return Request Process
To begin a return request, customers must contact us by email and include order details along with a brief explanation for the request. You can place a return request within 30 business days of delivery of the product at your doorstep. We will conduct a thorough review of the return request. Once reviewed, further instructions will be shared if the request meets eligibility requirements.
Sending items back without prior confirmation may delay or prevent processing. There are no restocking fees for returned items. We will arrange a pickup for your item once you raise a request with us. If the return is due to a change of mind, the cost of the pickup/return shipping will be deducted from your final refund amount.
Situations That May Qualify for a Refund
Refund consideration may apply in cases such as:
- Incorrect item received
- Size or style mismatch caused during order fulfilment
- Visible damage identified at delivery
Each case is reviewed individually to ensure fairness and consistency.
Non-Returnable Items
Certain items may not qualify for return due to hygiene or customization reasons. Any such limitations will be clearly stated on the product page before purchase.
Refund Handling
Approved refunds are processed using bank transfers only, as we only accept Cash on Delivery payments only. COD is used to ensure enhanced customer trust in our brand and ensure complete transparency with them. Due to the nature of COD, bank transfers are offered, as we ensure complete transparency of the overall process. Refunds are generally processed within 24 hours, after a thorough internal review is conducted.
Once we process your refund, it may take 7-10 business days to reflect in your bank account, depending on your bank and its norms. We’ll request your bank details once we review your request. Make sure to give accurate bank details to avoid any mishaps or any delays of any kind.
Shipping and Handling
We take complete responsibility for all shipping fees. For returns, we pay for returns that are caused due to issues in products like wrong or damaged products delivered to your address. If the return is due to the customer’s mistake, like size issues or change of mind, the customer has to pay for the return of the product.
Data Handling and Privacy
While processing return or refund requests, limited personal information may be reviewed to confirm order details and communication history. All handling of such information follows the UK General Data Protection Regulation (UK GDPR), along with the Data Protection Act 2018. Information is used solely for request validation and record-keeping purposes.
User Responsibilities
Customers are responsible for providing accurate order information and following return instructions. Failure to do so may affect eligibility. Moreover, we request you to provide accurate bank details, in case refunds are needed. This helps in avoiding any kind of unnecessary issues of any kind and ensures a smooth experience.
Policy Adjustments
This Return and Refund Policy may be updated to reflect operational or regulatory changes. Any revisions will be published on this page to keep users informed. Prolonged use of the website means you’ve read and accepted the new terms set.
Contact Information
For questions or assistance related to returns or refunds, please reach out to: Email: contact@luvaradresses.com